ecoKode
kodeTicket
Ticketing Management System - Empowering You with Knowledge on Demand
What is kodeTicket?
kodeTicket is a powerful ticketing management system designed to streamline your support operations. From ticket creation to resolution, it provides a complete ecosystem for managing customer requests, empowering agents, and delivering exceptional service.
With a built-in knowledge base, live chat, SLA management, and real-time analytics, kodeTicket turns operational data into strategic advantage. Knowledge isn't just stored - it's activated on demand.
Capabilities
Everything you need to deliver exceptional support.
Knowledge Base
Build a self-service library of articles, FAQs, and guides that reduce ticket volume and improve satisfaction.
Admin Dashboard
A real-time, bird's-eye view of ticket volume, agent performance, and operational metrics.
Ticket Workspace
A unified workspace displaying ticket details, conversation history, and customer information side-by-side.
SLA & Priorities
Define Service Level Agreements based on urgency - high priority tickets get a response within hours.
Assignment & Routing
Assign tickets to departments or route to specific agents, ensuring the right expert handles each issue.
Live Chat System
Engage customers in real time with session-based live chat that converts seamlessly into tickets.
Notification System
In-app alerts and SMTP email notifications triggered by ticket creation, replies, assignments, and SLA breaches.
Agent Performance
Leaderboard of top-performing agents with productivity metrics, resolution tracking, and satisfaction ratings.
Reports & Analytics
Deep operational insights with comprehensive reports.
Dashboard Overview
Total tickets, active agents, status distribution, priority breakdown, and real-time operational metrics.
Agent Performance
Productivity metrics per agent, resolution time tracking, and customer satisfaction ratings.
User Activity
Engagement trends, submission patterns over time, and overall satisfaction metrics.
Administration
Complete control over your helpdesk - no coding required.
Global Configuration
Company branding, business info, custom ticket prefixes, and communication and notification settings.
Workflow Automation
Custom ticket statuses, priority-based SLA rules, automated response time management, and lifecycle workflows.
Integrations
SMTP via SendGrid or local providers, Google social login, and local file system storage support.
Why kodeTicket
Turn your support operations into a strategic advantage.
Knowledge on Demand
Structured, searchable knowledge base that empowers teams and customers with instant answers.
Real-Time Insights
Actionable metrics and dashboards that enable data-driven decisions at your fingertips.
Seamless Communication
Live chat, in-app notifications, and email alerts keep everyone informed and responsive.
Full Lifecycle Control
Manage every ticket from creation to resolution with SLA tracking, routing, and automation.
Next step
Ready to Transform Your Support?
Contact us today to see how kodeTicket can empower your team with knowledge on demand.
Get Started